Our Commitment
We want every family to feel confident about their investment in Empress Rising. We understand that circumstances change, and we aim to be fair and transparent in our refund process.
Full Programme Refunds
- Within 7 days of purchase (before Week 2 content unlocks): Full refund, no questions asked.
- After Week 2 content unlocks: Pro-rata refund for unused weeks, minus a $50 administration fee.
- After Week 4: No refund available, as the majority of the programme has been delivered.
Payment Plans
If you are on a payment plan and wish to cancel:
- Outstanding instalments will be cancelled from the next billing date
- Refunds for already-paid instalments follow the same timeline as full payments above
- Access will continue until the end of the period covered by payments already made
Private Mentoring Sessions
- Unused sessions: Refundable at any time (minus any sessions already used at the per-session rate)
- Cancellation notice: Sessions must be cancelled at least 24 hours in advance. Late cancellations or no-shows are counted as used.
- Rescheduling: Free rescheduling with 24 hours notice, subject to availability.
How to Request a Refund
To request a refund, please email hello@empressrising.com.au with your name, the student's first name, and your reason for cancellation. We aim to process all refund requests within 5 business days.
Exceptions
We may offer full refunds outside the above timeframes in exceptional circumstances, including:
- Serious illness or family emergency (documentation may be requested)
- Technical issues that prevent access to the programme and cannot be resolved
- Programme cancellation by Empress Rising
Refund Method
Refunds are processed to the original payment method. Please allow 5–10 business days for the refund to appear on your statement after approval.